FAQs
Your questions answered. If you can’t find what you’re looking for please give us a call on 01986 784759.
With an estimated 63% of the UK living in a hard water area, that’s around 13 million households fighting the ravages of limescale. A Monarch Water softener is a long-term solution that will remove limescale from your home. The benefits are numerous. You’ll give the ultimate protection to your pipes, appliances, taps and showers. There are many lifestyle benefits too, such as easier cleaning, smoother hair and softer skin and laundry. You will also make significant savings, including cheaper energy bills whilst spending less on shampoos, soaps and detergents
Most people who have a water softener would simply say that to wash and bathe in scum free water is enough. However, a water softener fulfils many functions and gives significant savings.
The long-term benefits are numerous, including the increased life of appliances, protection of taps, bathroom suites and boilers. Enjoy daily savings on household bills, helped by reducing soap and detergent consumption by up to 50%. Households can save hundreds of pounds a year and up to 24% savings on energy bills alone.
Yes, it does.
Using soft water will start to remove scale from the moment the softener is installed. The amount of scale already in your home can affect how quickly softened water will get rid of it.
Typically:
• In just a few weeks, scale will be gone from your kettle, if you fill your kettle up from a soft water tap
• In 6 months, scale will be gone from your heat exchanger
• In 18-24 months, scale will be gone from the rest of your pipework
Yes. There is a small amount of sodium in softened water due to the softening process, to put this into perspective there is more sodium in a glass of milk than in a glass of softened water. If you live in a very hard water area, where the water hardness is over 400ppm you should have a separate mains water tap in the house. The only times we advise against drinking softened water is if you are on a prescribed low sodium diet or when making up baby formula.
Any home can have a water softener fitted, no matter what type of heating system they have.
Leading boiler systems manufacturer Worcester Bosch supports this position. You can read more about it here.
Our set & forget subscription service provides a hassle-free solution, ensuring peace of mind as you always have a steady supply of high-quality water softener salt delivered directly to your door. You no longer need to worry about running out and can avoid the heavy-lifting and dirty bags.
Signing up for our set & forget subscription service is simple. You just need to choose your type of salt, postcode area, number of bags and delivery frequency and we’ll take care of the rest, ensuring your salt arrives when you need it.
We offer a range of water softener salt options, including tablet, block and granular salt. All Monarch Water salt is manufactured to BS: EN973 – Class A ensuring the highest food grade quality. Our salt is suitable for all types and brands of softeners in the UK, if you are unsure on the compatibility or which salt you need, don’t worry, just give us a call on 0800 093 8222 and one of our team can help you with this. Our offices are open Monday-Friday 08.30-17.00.
Delivery frequency is based upon the options available to you from our set & forget subscription choices.
Yes, you can cancel your subscription at any time. Just give us a call on 0800 093 8222 and one of our team can help you with this. Our offices are open Monday-Friday 08.30-17.00.
Please note that if you notify us that you wish to cancel less than 14 days prior to the next payment date, we will continue to take payment on the next payment date and to deliver the next subscription order. Cancellation will not affect subscription orders for which we have already taken payment or sent a shipping confirmation.
No, there are no long-term contracts or minimum commitments required. You’re free to cancel your subscription at any time. Just give us a call on 0800 093 8222 and one of our team can help you. Our offices are open Monday-Friday 08.30-17.00.
Generally, our deliveries will be made by a Monarch Water delivery driver in one of our branded vans, however, sometimes demand means we must use our trusted courier partner APC.
We work hard to ensure your salt arrives safely and securely, ready for use.
Please ensure that your delivery details are correct and notify us of any changes.
Register warranty
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recommended.
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keep your Monarch product in
tip top condition we recommend
booking us for a service.
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easy ‘Set & Forget’ subscription service
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never have to worry about ordering salt again.
Plumbing
Whole-house protection for your plumbing system
Dishwashers
Perform better & last longer
Showers
Flow faster & glass stays cleaner
Taps
Stay looking showroom new
Kettles
Stay scale free for the perfect cuppa
